Clear answers about keeping precious photographs safe, preparing a collection and choosing a photo scanning service.
These are the questions customers most often ask before trusting us with family photographs and albums.
It is understandable to be reluctant to hand irreplaceable photographs to someone you do not know. You can read about the experiences of previous customers in our Google reviews. Your photographs are treated as carefully as if they were our own. Recent large-scale fires across Europe also highlight the value of keeping a digital copy of precious memories in another location.
We plan and schedule our photo scanning work carefully to provide a speedy turnaround and minimise the time your collection spends away from home.
Yes. We use large-format A3 and A2 flatbed scanners to scan each album page without removing the photographs. This preserves the position of every image and any accompanying notes, dates or text. Each photograph on the page is then individually scanned. Learn more about our photo album scanning service.
No. For large collections, we can organise photographs into groups of 100 and create a dedicated digital folder for each group, making individual photographs easier to find later. If you sort and label your photographs in bundles, we will use your descriptions for the folder names and create abbreviated filenames based on them.
Yes. We can create a second copy of the scanned image and automatically brighten it. In our experience, this is often enough to improve the clarity of a faded photograph while retaining the original scan. More advanced work is also available through our photo enhancement service.
Yes. The scanner can automatically detect text on the back of a photograph and create a separate scanned image of it. For an additional fee, the front and back can be combined into one image—ideal when creating digital photo albums.
We provide an estimate at the beginning of the work. Our estimates have generally remained close to the final cost, and customers frequently mention the reasonableness of our pricing in their Google reviews. Any additional cost is explained and agreed with you in advance.
We operate from Ashtown, Dublin, close to the northern entrances to Phoenix Park and approximately five minutes by car from the Blanchardstown M50 interchange. We also work with customers throughout Ireland using agreed postal or courier arrangements.
Photo scanning is the first of three stages. First, the images are scanned. Next, the digital photographs are organised and favourites selected. Finally, those memories can be brought to life through digital photo frames, Amazon devices, video slideshows or a private family website. Our team can advise you on the most suitable options.
If your collection is unusual, fragile or especially valuable, contact Phoenix Photo Scanning before sending it.
For the absolute safety of precious photographs, the preferred options are to deliver them to our Dublin address or arrange collection by us within a reasonable distance. Additional collection costs apply and are agreed in advance. If neither option is practical, photographs can be sent by post or courier using sturdy packaging and a tracked, appropriately insured service. Please contact us first so we can discuss your collection and agree the arrangements.
Yes. Phoenix Photo Scanning is based in Dublin and works with customers in North Dublin, South Dublin and throughout Ireland. Where practical, delivery to us or collection by us is preferred for the absolute safety of original photographs. Postal or courier delivery remains available when needed.
Overseas enquiries are welcome. International shipping, insurance, possible customs requirements and the cost of returning originals must be considered individually and agreed before anything is sent.
Keep items dry, supported and unable to move inside a sturdy outer box. Use suitable sleeves, envelopes or dividers, but never attach adhesive directly to an original. Keep any required order clearly labelled and use tracked, appropriately insured delivery. Ask us first about fragile or valuable material.
Yes. We scan individual slides, slide carousels, negative strips and individual film frames. See our slide scanning and negative scanning pages.
Printed photographs are generally scanned at around 600 dpi, while slides and negatives are generally scanned at around 2400 dpi because the originals are much smaller. The most suitable setting can vary with the material and intended use.
Scans are checked and arranged in clearly labelled digital folders. The delivery method and any preferred organisation are agreed with you before work begins, and the physical originals are returned using the agreed arrangements.
Indicative prices for loose, pre-sorted photographs are €150 for 500, €275 for 1,000 and €500 for 2,000. Slides and negatives start from €1 per image. Album format, condition, quantity and optional enhancement may affect the final cost, so an estimate is confirmed before work starts. See the pricing section or request an estimate.
